1.1 This Warranty is provided by STIHL for your sole benefit. To be eligible to make a claim under this Warranty, you must validate the Warranty by completing the Warranty Registration Card and returning it to STIHL within 14 days after acquisition of the STIHL product. You should retain a copy of the Warranty Registration Card so that you are able to make a claim under the Warranty.
1.2 STIHL undertakes to you, subject to the terms and conditions set out in this document and to you complying with them, to repair or replace the STIHL product (at STIHL's option) if the STIHL product fails during the Warranty Period due to a defect in materials or workmanship. Any repair work under this Warranty must be performed in the Philippines by a STIHL Specialist Dealer.
The Warranty Period for your STIHL product commences on the date of completion of the Warranty Registration Card or from the date of sale of the STIHL product (whichever is the earlier) and expires at the end of the applicable period set out below:
3.1 This Warranty applies to, and only to, the STIHL product whose details are recorded on the Warranty Registration Card. However this Warranty does not apply to that STIHL product if that STIHL product was not new when you acquired it or you acquired it by way of auction, on-line or from a person other than STIHL or a STIHL_ Dealer. Also, this Warranty does not apply if STIHL has provided a separate warranty to you in respect of the STIHL product
3.2 This Warranty does not require STIHL to repair or replace a STIHL product if: a you have been refunded any money paid for that STIHL product or an amount equal to the value of any other consideration paid for that STIHL product; or b the details on the Warranty Registration Card differ in any way from the details on the copy of the Warranty Registration Card referred to in section 5.1(b).
3.3 This Warranty is for the benefit of you alone and is non-transferable. You are not entitled to assign any of your
rights under this Warranty or transfer any of your obligations to another person.
3.4 This Warranty does not apply to, or in any way cover: a normal wear and tear; b any failure arising from the abnormal or improper use of the STIHL product; c any failure arising from use of the STIHL product in a manner contrary to law; d any failure caused by you; e any failure that would not have occurred if you had taken reasonable steps to prevent the failure from
occurring; f any failure that occurs for a reason or reasons that were specifically drawn to your attention (in a written notice
or otherwise); g any defect that ought reasonably to have been revealed to you by an examination of the STIHL product, where you conducted such an examination before acquiring the STIHL product; h any failure of, or caused by, parts or components which were neither manufactured nor imported by STIHL, nor supplied by a supplier approved by STIHL nor approved by STIHL for use with the STIHL product; i any failure arising from a cause independent of human control that occurred after the STIHL product left the control of STIHL; j any failure arising from accident, abuse, act of God, fire, sabotage, vandalism, contaminated fluids or neglect or failure to operate, store and/or maintain the STIHL product in accordance with instructions provided in the Instruction Manual supplied with the STIHL product; k any parts or services required for the normal and regular maintenance of the STIHL product e.g. lubricants, engine tune-ups etc; l normal adjustments which are explained in the Instruction Manual supplied with the STIHL product; m repairs made necessary due to the STIHL product coming into contact with or being exposed to dirt, abrasives, moisture, rust, corrosion, varnish or other similar conditions; n any damage to, or seizure of, the STIHL product due to engine tuning different from that set out in the Instruction Manual supplied with the STIHL product; o any failure arising from the use of incorrect fuel or fuel and oil mix for the engine or incorrect chain and bar oil for the oil pump, or incorrect lubricating oil in a four stroke engine; p any failure arising from any negligent act or omission of any person other than STIHL or any of its employees; q any failure arising from any unauthorised assembly, repair or modification of the STIHL product by any person; r any failure arising from an act, default or omission of, or any representation made by, a person other than STIHL or any employee or agent of STIHL; s any failure of the STIHL product to meet a description that was not applied to the STIHL product by, or with the express or implied consent of, STIHL; or t any failure of the STIHL product to be reasonably fit for a disclosed purpose where you did not rely on, or where it was unreasonable for you to rely on, the skill or judgment of the supplier, STIHL or a STIHL Dealer.
4.1 If you are eligible to make a claim under this Warranty and wish to do so, you must do so at your own expense in the following way: a you must deliver the STIHL product to a STIHL Specialist Dealer (whether or not it was purchased from that STIHL Specialist Dealer); b you must produce a copy of the Warranty Registration Card relating to that STIHL product, to the STIHL Specialist Dealer to whom you deliver the STIHL product; and c you must provide the STIHL Specialist Dealer to whom you deliver the STIHL product, proof that you own the STIHL product and the date of acquisition. However if you deliver the STIHL product to the STIHL Specialist Dealer from whom you acquired it, that STIHL Specialist Dealer may waive any of the requirements of this sub-paragraph 4.1(c).
4.2 For your claim under this Warranty to be valid, you must fully comply with clause 4.1 within the Warranty Period for your STIHL product.
4.3 If you have any inquiries about making a claim, please contact the STIHL Dealer from whom you acquired the STIHL product or your nearest STIHL Specialist Dealer (which can be found using the "Dealer Locator" on STIHL's website,www.dmi.com.ph/stihl
4.4 Except as expressly set out in paragraph 4.1(c), no person (including STIHL Dealers) other than STIHL has any authority to exclude, limit or modify any aspect of this Warranty in any way.
5.1As part of the STIHL Authorised Dealership agreement, the STIHL Authorised Dealer is required to provide warranty service on all STIHL Products (irrespective if purchased from another STIHL authorized Servicing Dealer) with the provision of the warranty card by the customer.
If a claim validly made under this Warranty is accepted, STIHL will honour the Warranty by meeting its obligations under section 2. There will be no charge for repairs or replacements made to meet STIHL's obligations under this Warranty (though you may incur other costs in making a claim under this Warranty). Repairs will be scheduled and performed in accordance with the normal work flow of the STIHL Specialist Dealer to whom you deliver the STIHL product. The timing of a repair may depend upon the availability of replacement parts and components. STIHL will take reasonable action to ensure that facilities for the repair of goods, and parts for the goods, are reasonably available during the applicable warranty period